What if my product is damaged?Updated 2 months ago

The Saalt Cup and Disc is made of durable silicone that can last up to 10 years with proper care. You can preserve the longevity of your cup by always following Saalt’s guidelines for cleaning, sanitizing, and storing your cup, and by handling your cup carefully to avoid scratching or damaging the silicone.

For Saalt Wear, industry standards provide a framework for ensuring underwear durability. Standard industry timeframe for underwear durability is 6-12 months. You play a vital role in preserving the longevity of your Saalt Wear through proper care and maintenance. Understanding the care instructions provided by Saalt can help maximize the lifespan of your Saalt Wear. Depending on how often you wear your Saalt Wear (daily? once a month?) will depend on how long they will last for you. Just like your regular underwear, Saalt Wear will show signs of needing to be replaced when the elastics start to lose shape. If your Saalt Wear sustained damage aside from normal wear, please reach out to our team so we can assist. 

For any other product damage concerns, please reach out to our customer experience team.